Help centre › Payments and billing

Set up how you get paid

Connect Stripe for cards, Apple Pay and Google Pay, add PayPal, or take bank transfers, so you can sell paid tickets.

Before you can sell paid tickets, choose how buyers pay you. Money from each sale goes straight to you: TicketOtter never holds it. Free events don't need any of this.

Open Payments in the menu, under Account. The dot beside it turns green once you can take payments. You can use one way or several, and buyers choose at checkout.

Stripe: cards, Apple Pay and Google Pay

Stripe takes cards, Apple Pay, Google Pay, Klarna and more, and pays the money into your bank.

  1. On Payments, open Stripe and press Connect with Stripe.
  2. Sign in to Stripe, or create an account. It takes a few minutes and asks for your business and bank details.
  3. Authorise the connection. Stripe brings you back to TicketOtter, connected.

Stripe charges its own fee on each order (1.5% + 20p on standard UK cards). That's separate from TicketOtter's 40p per ticket.

PayPal

Buyers can pay with their PayPal account, or Pay in 3. You need a PayPal Business account.

  1. Open PayPal on the Payments page.
  2. On the PayPal Developer site, copy your app's Client ID and Secret.
  3. Paste them in and press Connect PayPal.

Bank transfer

Buyers see your bank details at checkout and pay you directly, with no card fees. Their tickets are held until you confirm the money has arrived.

  1. Open Bank transfer on the Payments page.
  2. Fill in Account name, Sort code and Account number, and any Instructions for buyers.
  3. Press Enable bank transfer.

When a payment arrives, open the order and press Mark as paid. The buyer gets their tickets straight away. If someone never pays, open their order and press Cancel order to free up the tickets.

Change or disconnect

Open any of them on the Payments page to change the details or disconnect. Orders already paid aren't affected.

Last updated 13 November 2026