Help centre › Getting started

Meet Evie, your TicketOtter assistant

Ask Evie how anything works, have her look at your events and orders, and let her build a new event from a few sentences.

Evie is TicketOtter's assistant. She's the otter in the bottom corner of every page, and she knows TicketOtter inside out.

What Evie can do

• Answer questions about how anything works, however you put it: refunds, a ticket that isn't showing, scanning people in at the door.
• Look at your account, so she can tell you how many tickets you've sold, find an order or spot why people can't buy.
• Take you to the right page, and point out the button you need.
• Make an event for you from a few sentences, or from a listing you paste from another site.
• Pass you to a person. Press Talk to a person and your chat comes to our team. We'll email you back.

Evie is an AI assistant and can get things wrong. If something matters, check it, or ask us.

Ask Evie

1. Press the otter at the bottom right of any page.
2. Tap one of the suggestions, or type your question and press Send.

Let Evie make your event

1. Press New event, then Let Evie make it for me.
2. Tell her about it: the name, when and where, and the tickets. Do it all in one go, or answer her questions one at a time.
3. Check the event she's filled in on the right, then press Create my event.

It starts as a private draft, so nothing is on sale until you publish it. Add a cover image and check the tickets first.

Last updated 13 November 2026