Give your team access
Invite people to help with your events, and choose whether they can make changes or only look, and which events they see.
Invite the people who help you run your events: a co-organiser, a box office volunteer, the person on the door. Each person uses their own login, and you choose what they can do.
Choose what they can do
| Access | What they can do |
|---|---|
| Full access | Create and change events, tickets and dates, and look after orders: refunds, cancellations, resending tickets. |
| View only | See your events, sales and orders, and check guests in at the door. They can't change anything else. Handy for door staff. |
Then choose which events they see:
- All events: everything in your account, including events you add later.
- Selected events: only the events you pick, and their orders. They don't see Customers, Discounts & gift cards, Products or Showcases, which cover your whole account, and they can't create events.
Only you can see Payments, Billing, Add-ons and Team, whatever access you give.
Invite someone
- Go to Team. It's in the menu under Account.
- Enter their email address.
- Choose Full access or View only, and All events or Selected events. If you choose selected events, pick them from the list.
- Press Send invite.
They get an email that says what they'll be able to do. If they already have a TicketOtter account, they accept with it. If not, they create one. The invitation lasts 14 days. You can resend it or cancel it from Pending invitations.
Change someone's access
On the Team page, press the pencil next to their name. Choose their new access and events, then press Save access. The change applies straight away. To take away their access completely, press the bin.
What your team member sees
They switch into your account with the account switcher at the top of the menu. A banner shows whose account they're in, and says when their access is view only. They only see the events you've given them. Anything they can't use is hidden from the menu.
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