Help centre › Orders and customers

Sell tickets through a sales partner or box office

Let a tourist office, shop or venue sell your tickets in person, then invoice them for what they sold.

A sales partner is a place that sells your tickets for you in person, such as a tourist office, a shop or a venue bar. They use your stock, so they can never sell more tickets than you have. They take the payment themselves, and you invoice them for what they sold.

You can also use the box office yourself, for example to sell tickets on the door.

Invite a sales partner

  1. Go to Team in the sidebar.
  2. Enter their email address and, under What they can do, choose Sales partner. Choose Selected events if they should only sell some of your events.
  3. Press Send invite. They get an email to accept, and can make a free account if they don't have one.

A sales partner only sees the Box office and their own sales. They can't see your events' settings, other orders, customers, payments or billing.

Sell tickets at the box office

  1. Open Box office in the sidebar. A sales partner first picks your account from the account switcher at the top of the sidebar, which takes them straight to the Box office.
  2. Choose the event, and the date if it runs on several dates.
  3. Choose how many of each ticket.
  4. Enter the buyer's name and email address.
  5. Take the payment, then press Sell and send tickets.

The buyer gets their tickets by email straight away, just like buying online. The sale shows in your Orders, marked as paid at the box office.

Invoice your sales partners

  1. Open Partner sales in the sidebar.
  2. Choose the dates, and the partner if you only want one.
  3. To invoice is the money they took, less any refunds. Press Download CSV for a list to attach to your invoice.

Sales partners see the same list for their own sales under My sales.

Refunds

A box office sale wasn't paid through Stripe or PayPal, so a refund from the order page doesn't send money anywhere. Refund the buyer in person (or ask your partner to), then record the refund on the order. It comes off what you invoice.

Fees

Box office tickets cost the same 40p per ticket as tickets sold online. There are no card fees, because the payment didn't go through us.

Questions and answers

Who is this for?

Anyone whose tickets are also sold in person: a tourist information centre, a local shop, the venue’s bar, or you on the door.

Why not give them a pile of paper tickets?

Partners sell from the same stock as your website, so you can never sell the same seat twice. Every buyer gets a proper e-ticket that scans at the door.

How does the money work?

The partner takes the payment at their counter. TicketOtter keeps a list of what each partner sold, so you know exactly what to invoice them for.

What does it cost?

The same 40p per ticket as selling online. No card fees, because the payment doesn’t go through us.

What can a partner see?

Only the box office and their own sales. Not your event settings, your other orders, your customers or your payments.

What the video shows

  1. Choose Sales partner: Enter their email address, and under What they can do, choose Sales partner.
  2. Press Send invite: Choose Selected events first if they should only sell some of your events. They accept with their own free login.
  3. They switch into your account: With the account switcher at the top of their menu. It takes them straight to the Box office.
  4. Only the box office: Their menu has just the Box office and My sales. Everything else in your account stays private.
  5. Choose the event and tickets: Pick the event, and the date if it runs on several. The numbers left are live, shared with your website.
  6. Take the payment, then sell: Enter the buyer’s name and email, take the money shown, and press Sell and send tickets.
  7. Their tickets are on the way: The buyer gets their e-tickets by email straight away, exactly as if they’d bought online.
  8. They can see their own sales: My sales shows what they’ve sold and what they owe you, with a CSV to download.
  9. Open Partner sales: It’s in the menu under Sales.
  10. Everything sold at the box office: Choose the dates, and a partner if you want just one. To invoice is the money they took, less any refunds.
  11. Download it for your invoice: Every sale with the buyer, tickets, total and who sold it. The orders are in Orders too, marked Box office.

Last updated 13 November 2026